Italy · 2026

Coesiva for Robert Walters Italy

AI at work.

Guides, content, Playground, internal support and training: what Robert Walters Italy can build on the tools it already has.

July 2026 · Working session document

The starting point

Five workstreams, one direction.

What emerged from our conversations, from the most immediate to the most structural.

01

Guides

From PowerPoint and Word to fast, branded publishing.

02

Content declination

One guide becomes press release, marketing email, social posts and SEO articles.

03

Playground

From a general national tool to an assistant tailored to Italy.

04

Onboarding and internal requests

Answers available even when the manager is not.

05

Training and change management

In Italian, for the Italian team.

Built on what Robert Walters already uses: Microsoft 365, Copilot, Playground. And tested where that is not enough.

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Workstream 01 · Guides

Guides: from days of layout to hours.

Today a guide is written in Word, rebuilt in PowerPoint and refined by hand. With AI, source material goes in, a branded draft comes out, people approve.

How it works

Brand templates plus AI drafting

The Robert Walters design system (colours, type, layout rules) is stored once. Every new guide starts already on brand: the work shifts from layout to judgement.

The proof

This document is the demo

Produced in a few hours with Claude, a specialised AI tool, on the brand system extracted from robertwalters.it. The guide cover on the right took minutes.

In Copilot: drafting on Robert Walters templates, in Word, PowerPoint and HTML. How close it gets to this result is exactly what the pilot measures.

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Workstream 02 · Content declination

One guide, five formats.

Each format has a dedicated agent with the Robert Walters tone of voice built in. Same content, native format, consistent brand.

In Copilot: one agent per format for the texts, rules stored once. Motion design and video, like this one, come from specialised tools.

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Worked example

Tested on the Global Salary Survey 2026.

Tone of voice extracted from robertwalters.it (direct, action-first, concrete), applied to three real outputs.

**LinkedIn visual** · real Robert Walters photo, new layout

Produced from public content on the Robert Walters design system. Texts live in Copilot; images and creative output come from specialised tools. Samples to validate together.

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Workstream 03 · Playground

Playground: from general answers to a working tool.

The platform is already there. What is missing is the local layer: knowledge, templates and voice for Italy.

Today

Adapted nationally, still generic

General information, limited local knowledge
Answers that stop before the real question
Low daily usage: it competes with a search engine

What can be built on it

An assistant tailored to Italy

Italian knowledge base: salary data, market insights, local procedures
Templates and tone of voice built into the assistant
Agents for recurring tasks: proposals, job ads, client briefs

In Copilot: built as Copilot Studio agents on the existing Playground. No new platform, no new licence.

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Workstream 04 · Onboarding and internal requests

Internal answers that don't wait.

New joiners and recurring questions absorb the same hours every month. An internal agent answers from company documents and cites its source.

Internal assistant · Microsoft Teams

Where is the interim management proposal template?

In SharePoint, under Sales › Templates › Proposals. Latest version updated in May.Source: Sales_Playbook_Italy.docx

I start on Monday: what do I need for CRM access?

Request it through the IT form, approval takes one day. Step 3 of the onboarding checklist covers it.Source: Onboarding_Checklist_IT.pdf

Mock conversation on sample documents. Every answer cites its source, also when the manager is away.

In Copilot: a Copilot agent inside Teams, grounded on the SharePoint knowledge base.

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Workstream 05 · Training and change management

Technology is not enough: people make it work.

70%

of change programmes fail, and almost always the reason is people. The training runs in Italian, on real Robert Walters cases, so the change lands in daily work.John Kotter, Harvard Business School

Phase 1

Awareness

Start from the team's real concerns and expectations about AI in their job.

Phase 2

Practice

Hands on keyboards, on real cases from their own desk: guides, emails, job ads.

Phase 3

Habit

The tools enter the daily routine and stay there, with usage reviewed over time.

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The tools

Everything runs where Robert Walters already works.

No new platform at the core: the five workstreams map onto the Microsoft environment already in place. A few specialised tools complete the picture.

Microsoft 365 Copilot

Guides and content

Drafting in Word and PowerPoint on brand templates, declination in Outlook and the rest of Microsoft 365.

Workstreams 01 · 02

Copilot Studio

Playground, extended

Custom agents built on the existing Playground: Italian knowledge, templates, tone of voice.

Workstream 03

Teams + SharePoint

Internal support

An agent inside Teams, grounded on the document base, answering with sources.

Workstream 04

The split we propose: everything that touches company data and internal information runs in Copilot, and a presentation like this one can be built there too. Where specialised tools earn their place is creative production: images, motion design, video. The pilot defines the exact list.

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The value, in numbers

What this is worth, measured.

Ranges from published benchmarks, to validate on real Robert Walters processes during the pilot.

20–30%

Less time on first drafts

Writing, layout and revision of guides and documents.

Forrester TEI of Microsoft 365 Copilot · Microsoft Work Trend Index

30–50%

Faster multi-format production

Press releases, emails, social and SEO from one approved source.

Forrester TEI · published industry benchmarks

20–40%

Recurring internal requests deflected

Onboarding and repeated questions answered by the agent.

Gartner industry baselines for internal assistants

Brand consistency

52% of organisations still have no formal generative AI policy (SmarterX, 2026). Rules stored once and applied on every output make consistency the default.

Team capacity

More output from the same team: growth without immediate new hires, and a team that takes an active part in the change.

Conservative ends of published data. The Forrester study was commissioned by Microsoft; the pilot on real Robert Walters material replaces every range with a measured number.

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The partner

Coesiva does not sell software.
It helps companies use it.

Alongside organisations that change, from the first analysis to daily adoption.

Independent

Free from vendors

Works across Copilot, ChatGPT, Gemini and Claude, selling no licences: the advice is what serves the client.

End-to-end

From assessment to adoption

From the first analysis to the point where people use the tools every day. It does not stop at the slide.

Method

PMP® certified team

International project management standard: clear phases, owners and deliverables.

Next steps

It starts with the assessment.

First understand the context, then automate. Three steps, each producing something usable on its own.

1

Assessment

A focus call, then a day alongside the Italian team: real processes, Playground as it is today, priorities in black and white.

2

Pilot on one guide

Take the next guide in the pipeline and produce it twice: with Copilot and with a specialised tool. Same content, measured time, side-by-side results.

3

Team session, in Italian

Tone of voice, priorities and quick wins with the people who will use the tools every day.

Priorities first, tools second. The assessment puts them in writing.

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coesiva.com

Who we are

Coesiva, transformation consulting company

Coesiva: Digital Transformation, Marketing, CSR, People Management